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Cryptocurrencies Accepted
Most items are dispatched within 1 - 2 business days.
Items are shipped directly from the Melbourne warehouse to save costs, so pick up is not available. Please note that we do NOT send to PO Boxes, we need a physical address for all orders.
Please be advised that when ordering multiple items, they may come from different warehouses so will be shipped with different courier company. You will be sent the details if this is the case.
We have multiple preferred service partners depending on the size, weight of the order and the delivery address and sometimes the courier will separate the boxes. If this happens the missing box is usually delivered within a few days. Estimated delivery time is between 3 to 15 business days. Please allow plenty of time if purchasing for a special event to make sure you receive your item in time.
|
Carrier |
Website |
Phone Number |
|
Australia Post |
13 76 78 |
|
|
Aramax |
1300 327 892 |
|
|
Allied Express |
13 13 73 |
|
|
Hunter Express |
13 22 52 |
|
| Toll | https://www.mytoll.com.au |
1300 865 547 |
Please provide a phone number in case the courier needs to contact you.
We do not deliver some bulky items to remote areas, NT and WA. If in doubt please contact us before buying.
Undeliverable Postcodes:
We do not deliver to the postcodes below. If in doubt please contact us.
| 885 2222 2449 2818 2827 2829 2836 2839 2874 2898 3724 | |
| 4477 4490 4626 4822 4871 4875 6044 6209 6224 6290 6442 | |
| 6536 6562 6707 6713 6725 6728 6743 6751 6753 6754 7255 | |
| 7256 7258 7260 | |
RETURNS & REFUNDS
Returns are accepted within 30 days.
Please contact our customer service team within 30 days if:
If you receive a damaged or faulty item, please send us some photos or a short video clearly showing the problem. Can you also send us the part number of the damaged/faulty part if applicable. We will assess each situation on a case by case basis and will advise on whether we will replace, send replacement part, offer partial refund or full refund.
Please note that you must comply with all return instructions provided to you via your registered email address. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted or may be categorise as a Change of Mind.
Cancellation
Unfortunately once the order is placed we generally cannot cancel as our system is fully automated. In the unlikely event that we can cancel, finance charges will still apply. Depending on the payment you used it is between 4% and 10%
Change Of Mind
Please Note that the item must be unused and in its original packaging. Applicable freight fees, finance fees and a 15% re-stocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders cancelled while in transit. Please send us a photo of the item packed in its original packaging and ready for return.
